Customer Service
Future Office Products has a full service department onsite.
Even the newest, high tech, digital imaging systems require periodic service and maintenance. We believe in doing whatever it takes to prevent downtime of your critical copy, print, and fax devices. Our proactive service model allows us to anticipate potential problems, keep minor issues from becoming major problems, and quickly complete any service that is required. We help protect your equipment throughout its lifecycle.
Responsiveness
Our average response time is less than the industry goal of four hours. With offices in Cornwall and Brockville the availability of parts is usually quick, which ensures a quick response by our trained technicians.
Certified Technicians
Our service technicians are trained and certified by Toshiba, Ricoh and Lexmark and are considered experts in printing, imaging and multifunction technologies. They are trained to manage all types of equipment.
Monthly Management Reports
Upon request, we can provide you with monthly management reports that track each device's age, utilization, performance and maintenance schedule.